Support

Product Support

A direct line to our technical team for customers who have purchased FINDi products. We are here to assist with malfunctions, operation questions, repairs, and update inquiries.

For pre-purchase questions or product specifications,use the contact form →
Product Support Desk

We welcome technical inquiries regarding malfunctions, failures, and operation questions that may arise after purchasing a FINDi product. Our technical staff will be glad to assist you.

Typically a reply within 1–2 business days
Hours
Weekdays 9:00–17:00
*Closed on weekends, holidays and year-end.
*For urgent matters outside of business hours, please indicate this in the message field.
For a smooth response

Providing the serial number, situation and error messages helps us respond faster. If you have photos or videos, we will guide you on attaching them in our email reply.

Pre-purchase questions

For product specs, pricing or demo requests before adoption, please use the contact form.

About support: We will respond within 1–2 business days after reviewing your message. For urgent matters, please indicate this in the message field.

We recommend providing a phone number for urgent matters.

Found on the unit label or proof of purchase. You may leave it blank if unknown.

If you have photos or videos, we will guide you on attaching them in our email reply.

The personal information you provide will be used only for support response and related communications. See our Privacy Policy for details.